Delivery Information
Free Delivery
Over £75 - FREE
Delivery Info
Orders placed before 2 pm (Monday to Friday) will be dispatched the same day.
All orders placed after 2 pm will be sent out the next working day
Please note that we try our best to dispatch your orders on the same day however it is not always possible during busy periods.
All your orders are usually delivered the next day however In a few cases, your order might get delayed in transit due to various reasons as published which are beyond our control.
In-transit
We are unable to re-send items that are in transit.
Undelivered items must be received back before we can resend or refund.
Lost in transit parcels are escalated to our courier partners and refunds or replacements are processed once the case can be closed which is usually 15 working days for the UK and 30 days for the rest of the world.
Returns & Refunds
1. You must return items within 14 days. This period begins on the day after your order is delivered.
2. The products must be sealed, unused, and undamaged.
3. Perfumery and cosmetics that have been unsealed can not be returned.
4. Samples purchased can not be returned.
5. Free promotions added to the order are according to the value of the order in case of a return there might be a charge.
If you do not know the fragrance of the perfume which you ordered, you can always request a "Sample Strip"
in the Checkout page in the "Order Comments" to avoid unpacking the perfume ordered.
If the products are returned in a condition that is not fully resellable or the packaging is damaged, just as you would not want an unpacked bottle, you can imagine that others wouldn't want it either. We reserve the right to refuse to refund or exchange on opened/unsealed items due to health protection or hygiene reasons. We also reserve the right to refuse to refund items that are presented without a UK proof of purchase receipt. We do not cover faults caused by accident, neglect or misuse.
Also, note certain products cannot be exchanged or refunded. This includes products reduced by more than 50% that cannot be exchanged or refunded. Please ensure you check you are happy with our refund and return policy before you purchase. Your consumer rights are not affected by this policy.
When will I get my money back?
When we receive your parcel, our team will inspect it and issue a refund accordingly, we will confirm this via e-mail.
This can take up to 10 days.
If you return the entire order, we will refund the whole amount. If you return only part of your order, we will refund you for the returned items.
To make a return or exchange please send an email to sales@emiratesperfumes.co.uk, with your order number, and reasons for the return and we will get back to you promptly with instructions to return.
For more detailed information about returns and exchanges please visit our T&C page.
Returns Address:
For all returns and exchanges, please send your items to:
FRAGRANCE DISPATCH CENTRE
45A. GREENLANE
SMALL HEATH
B9 5BU
This Returns Policy does not affect your statutory rights and was updated on 10th August 2021.